Help & Support
Billing
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What payment methods can I use to pay for my membership?
Your membership can be paid with Visa, MasterCard, Discover, JCB, by online check or by telephone banking through the industry's most trusted payment processor.
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Are credit card transactions on Videoboys secure?
Videoboys supports Secure Socket Layer (SSL), the Internet encryption standard. This allows for convenient and safe online transactions. Further more, the transactions are processed by a well-known and trusted processor who exceeds US government security requirements.
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What will appear on my credit card statement?
We try to be very discreet: On your credit card statement, you will see "CCBill, LLC." or "TicketsClub", and there will be no reference to the name of this site.
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My credit card payment is denied. What can I do to sign-up?
For security's sake, our payment processors are very cautious when it comes to dealing with credit cards. Sometimes, they are just too cautious and your credit card may be declined for no reason. If this is the case, drop us an e-mail at and we'll investigate.
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I need immediate assistance with billing. Who can I contact?
Drop us an e-mail at or contact our billing processor's customer agents:
CCBill
(888) 596-9279 or (480) 449-7751
support@ccbill.com
Have your transaction number, username and password ready.
Membership
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How can I join Videoboys?
You can click the "join now" button on the top-right of any page, or click here to go to our signup page.
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How often do you update your site?
We update the site once a week with an exclusive Videoboys scene, and 3-4 times a week with bonus scenes.
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How can I cancel my membership?
You can cancel your membership at any time by visiting the "Cancel your membership" section at the bottom of this page. If you want to cancel your membership because of a technical problem with the site, drop us an e-mail at . We may be able to help you fix this problem.
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I forgot my username or password. What can I do to recover it?
If you signed-up using CCBIll, click here. Or, if you signed-up using Verotel, click here.
Technical support
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What software do I need to use your site?
This is a tricky question as every computer is wildly different in terms of performance. But these requirements should get you going:
- - A computer capable of running a recent web browser such as Internet Explorer or Firefox
- - A recent monitor capable of displaying thousands of colors
- - A screen resolution of at least 800 x 600 pixels
- - A modem of 56K or better. Our site features many videos and pictures and is optimized for fast Internet connections.
- - Adequate memory, at least 1GB. Our site uses plug-ins such as Flash and QuickTime. Your computer should have enough memory to handle these plug-ins.
- - A recent version of Flash Player
- - A recent version of QuickTime Player
- - Internet Explorer 6 and up, Firefox 1.5 and up or Safari 1 and up.
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Do you use digital rights management (DRM) to protect your videos?
No. Once you download a video on your computer, you can keep it for as long as you want.
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I am a member, but I can't login. Why?
Make sure that your membership is not expired, and that you're typing in your username and password correctly. They are both case-sensitive. If you forgot your username or password, contact us at
To login, you must use the "Member Login" button on the top-right of any page or use http://members.videoboys.com. We encourage you to bookmark this webpage for easy access.
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I am having problems with the site
If you are having a problem with the site, browse the other articles on this page to see if a solution exists. If you can't find a solution on this page, drop us an e-mail at .
Canceling your membership
If you joined the site using CCBill, click here to cancel your membership.
If you joined the site using Verotel, click here to cancel your membership.
To find out what billing processor you used to sign-up, refer to your membership confirmation e-mail. If you need any help to cancel your membership, drop us an e-mail at .
